CXinMotion is a leading specialist in CX systems strategy consultancy, helping organizations and brands to plan and implement winning customer management strategies for new age of Omnichannel.
With our help, major brands are reviewing their CX systems strategy and reinventing themselves for the new Omnichannel service age.
- Intelligent Multichannel Routing
- Omnichannel Context Management
- Contact Centre operational systems
- Agent workspace
- Knowledge Management
- Mobile Engagement
In addition to our enterprise CX strategy engagements, we help businesses and brands in specific areas as:
- CX OMNI-CHANNEL PLANNING - For many businesses, the central question is, How should we respond to and exploit the Omni channel shift? We have more experience in this arena than any other consultancy.
- OMNI-CHANNEL ORGANISATION - We help businesses and brands to transform their organisational design (structures, people, culture and KPIs/incentivisation) to support the requirements of the future digital and omni-channel world.
- DIGITAL CX STRATEGY FOR SELF-SERVICE - We help businesses optimise online and offline channels to drive intelligent engagement and self service.
- SERVICE OPTIMISATIONWe draw on our unique combination of customer service expertise to analyse and benchmark a CX operations full range of operational costs, identifying actionable opportunities for cost optimisation.