We have successfully designed and implemented Multichannel Contact Centre solutions for more than 20 organisations, brands and B2Bs, and also completed more than 30 specialist development projects, in the last 10 years.

Extensive experience of the major contact centre routing platform implementations.

  • We have experience of implementing all the major Contact Centre routing platforms, integrated with a wide range of CRM, Agent desktop, data warehouse and back office systems. We develop custom components to support integration between Contact Centre systems, and in particular have deep skills in the implementation of the Genesys, Cisco, Avaya, Kana platforms.
     
  • Our technology consulting and delivery management experience makes us an ideal systems integration partner, drawing on our broad knowledge and understanding of the Contact Centre technology field to ensure we deliver a best-of-breed solution.
     
  • Our team includes highly experienced developers, architects, business analysts, delivery managers and project managers, based throughout UK &Ireland.

A leading Genesys implementation specialist in Europe

  • CXinMotion is a leading Genesys implementation partner in Europe, having delivered Genesys-based solutions for many businesses including Mobile Operators; Financial Services; Hospitality and High Street Brands. Uniquely our relationships remain strong with our clients and all of our work is currently referenceable.
     
  • We have developed a pioneering approach to Omnichannel development and have developed a new multi-track agile development facility to support the new age of orchestration development strategies in managing customer conversations across channels.