Take control of your customer experience quickly and efficiently.
Neuro Routing Manager - Optimise your customer interactions at speed.
Neuro Routing Manager.
Routing Administration: Define routing structures and manage operational routing effectively.
Parameters: Build custom configuration object libraries, including various data types and CCaaS objects.
Routing & Mapping Templates: Customize routing configurations and create business rules for decision-making.
Routing & Mapping Profiles: Manage and control routing processes in real-time, optimizing based on various data inputs.
Account Administration: Manage users, organizational units, and configurations for the system.
Time Zones: Manage time zone-sensitive routing and mapping configurations.
Customization & Flexibility: Create profile sub-types and organize profiles for simplified administration and end-to-end routing structures.
Orchestration: Manage customer interactions through orchestrating business rules, customer data and journey status into a composite set of CCaaS actions.
Hypercharge your CCaaS Solution Gain superior control and efficiency with our innovative Interaction Routing Manager, NEURO!
WHAT IS NEURO ROUTING MANAGER?
Neuro Interaction Routing Manager is a multiplatform routing repository that empowers businesses to define and manage custom routing configurations that align with their unique CX services, operational structures, and customer journeys. This comprehensive Routing Portal allows you to create personalized routing parameters, group them into custom templates, and publish them into flexible profiles tailored to each CX service. With Neuro Routing Manager, you can tailor your routing setups to meet specific operational goals and outcomes, leading to happier customers and a more efficient contact center.
MULTI PLATFORM PORTABILITY
Our product is designed to seamlessly operate across multiple platforms, offering true flexibility and freedom. By being vendor-agnostic, it ensures that you are not locked into a single CCaaS ecosystem or dependent on one vendor for your needs. This cross-platform compatibility empowers your business to choose the best technology stack and make adjustments as your needs evolve, without the limitations of proprietary systems. Whether you're integrating with cloud services, on-premise solutions, or hybrid environments, our product provides the interoperability you need to maintain agility and maximize your investment.
KEY BENEFITS
Achieve up to 40% Operational Cost Savings: Experience significant cost reductions by maximizing efficiency in your contact center operations.
Boost Productivity: Leverage our intelligent routing algorithms to enhance agent productivity, ensuring customer interactions are handled promptly and effectively. Tap into a knowledge base of best practice use cases that work, along with technical advice and product integration.
Enhance Customer Experience: Enjoy a stronger Net Promoter Score (NPS) by providing seamless and efficient service that keeps your customers satisfied and loyal. Services and consultancy all available when you need.
Our Services.